Shipping and Returns
We offer priority mail (1-5 business days) to the United States AND UPS. Additional shipping methods are available at checkout. Orders are processed Monday through Friday from 9am to 2pm. All orders after 2pm will be processed next day. Orders placed Saturday and Sunday will be processed the following Monday. If you place an order on a holiday that falls on a weekday, it will be processed on the following business day.
We ship internationally! You will see your carrier options at checkout.
Important Information about International Shipments
Delays in customs are common. Packages may take longer to reach international destinations than we estimate. Unfortunately we cannot control or prevent this type of delay.
Additionally, you may be responsible for import taxes or other customs fees. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. Customs authorities require that we state the value of your order directly on your package.
Make sure your address is correct and that someone will be there to sign for your package. If any package is undeliverable, you will be responsible for the original shipping cost, any additional custom fees, and the cost of returning shipments back to Lilly Chic. This also applies to shipments refused by you at the door.
Due to carrier restrictions we cannot ship orders to: Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kiribati, North Korea, Myanmar, Nauru, Niue, Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, Saint Helena (South Atlantic), Sudan, Tajikistan, Tokelau, Tuvalu, and Wake Island.
All prices listed on our site are in U.S. dollars and charged in U.S. dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of a current exchange rate, click this link: XE.com (Foreign Exchange Rate Calculator).
Easy Returns & Exchanges
Thank you for shopping with us! If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. ( Original shipping fee is deducted from the refund ).
To be eligible for a return, please make sure that:
The product was purchased in the last 30 days
The product is unused and has the brown tag on.
You have the receipt or proof of purchase
We can not exchange more than 5 items per calendar year.
*Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product to firstname.lastname@example.org
If you are not satisfied with your purchase, please send us an email to email@example.com to request a return shipping label. Make sure to Send the product with its original packing and the receipt or proof of purchase.
Shipping charges incurred in connection with the return of a product are non-refundable.
Lost or Stolen Packages
When we ship your order and the box leaves we are no longer in control Of the box. If tracking shows delivered and you can’t find your package, you are responsible for starting a claim with the carrier you choose for shipping.
We provide tracking on a confirmation email, please be aware of your package so it’s not sitting in your front porch ! We are not responsible for stolen packages.
If you received a damaged product, please notify us immediately for assistance. If your product is damaged or defective within the first 30 days please notify us so we can make it right. After 30 days we cant take a return.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: firstname.lastname@example.org